Question
Hi! I have a problem with my new iPhone. Actually I've purchased an iPhone 8 recently which is running iOS 12 and was trying to get my WhatsApp stuff in it yesterday. But I have no clue why WhatsApp couldn't restore chat history from iCloud. What to do? Please help if you could! Thanks!
Most iPhone users prefer iCloud for WhatsApp backup since we don't have to bother about connecting our device and moreover, we can do it anywhere. However, when it comes to restore those chats, some users find difficulty in completion of the process and get nervous. If you are one of those, we would tell you here what you can do when WhatsApp fails to restore chat history from iCloud. Start reading and follow the tips below which also works for iOS 12.
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Also Read:Download the Latest Version of Samsung Kies for PC and Mac OS1. Common 5 Troubleshooting Tips
2. Restore Only WhatsApp from an iTunes or iCloud Backup (Tip 6)
3. There Could Be a Hardware Problem
1. Common 5 Troubleshooting Tips (iOS 12 Supported)
Tip 1. Check the Network
The primary thing you need to make sure when WhatsApp restore from iCloud fails is examining your network connection. Ensure that your Wi-Fi is running perfectly and you're in its range. Also, try rebooting your router – plug it off, wait for 10-20 seconds and then turn it back on. As a bonus, we would like to recommend you dropping the cellular data idea and switch to a more stable Wi-Fi connection instead.
Tip 2. Check iPhone Storage
Not enough storage in the device can be the reason why WhatsApp restore from iCloud fails and this is what our next suggestion is. Check if your iPhone is having enough space. If the space is less than WhatsApp backup, WhatsApp will always show a 'couldn't restore' error. Therefore, go to 'Settings' > 'General' > 'iPhone Storage' and check the used storage. Delete unnecessary files and make space for a smoother restore process.
Tip 3. Make Sure You Used the Same Phone Number and iCloud ID
Maybe WhatsApp is not successfully restoring chat history because you've not entered the same credentials as in the previous phone. Please confirm that you've not used a different phone number. If yes, change it with the previous number as well as use the same iCloud ID. Do this and see if the problem is vanished or not.
Tip 4. Force Restart iPhone
If you were trying to restore WhatsApp and it failed to restore chat history from iCloud again, try to force restart your iPhone. The steps for different models are given below. Follow them accordingly.
iPhone 6 or earlier: Keep pressing 'Power' and 'Home' buttons simultaneously until you observe the Apple logo coming on the screen.
iPhone 7/7 Plus: Press the 'Volume Down' and 'Power' buttons together. Keep doing this and release when Apple logo appears on the screen.
iPhone 8/8 Plus/X: Press 'Volume Up' button and release instantly. Do the same with 'Volume Down' button now. Now, hold down 'Power' button until Apple logo comes into sight.
Tip 5. Check the iOS Version
Following the above method, if still "Couldn't Restore Chat History" error occurs when you are trying to restore WhatsApp messages from iCloud, please check the iOS version. This is important because backup and restoring can only be done on same iOS. For instance, if you made WhatsApp backup in a device that was running iOS 11, that backup will not be able to restore on a device running iOS version above or below. Therefore, check what iOS version your device is running and update (or downgrade) it suitably.
2. Restore Only WhatsApp from an iTunes or iCloud Backup
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